{"id":7727,"date":"2026-03-27T18:04:19","date_gmt":"2026-03-27T09:04:19","guid":{"rendered":"https:\/\/kitgont.com\/?page_id=7727"},"modified":"2026-09-18T02:34:17","modified_gmt":"2026-09-18T06:34:17","slug":"faq_help","status":"publish","type":"page","link":"https:\/\/kitgont.com\/en\/faq_help\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We have compiled a list of frequently asked questions from customers regarding our products and orders.
We've compiled a list of frequently asked questions before placing an order. If you have any questions, please be sure to check this list before contacting us.<\/p>

Q. How long does it take for my order to be shipped after I place it?
A. We will ship your order within 72 hours after receiving your order (and confirming payment).
We strive to ship orders promptly so that they reach our customers as quickly as possible.<\/p>

Q. When will my order arrive?
A. We typically deliver orders within about 5 to 10 days of receipt.
However, delivery may take longer than usual due to order volume, weather, traffic conditions, carrier schedules, customs clearance, and other factors.<\/p>

Q. How much is shipping?
A. A. Shipping is free to certain areas. Shipping costs for other areas will be automatically displayed at checkout.<\/p>

Q. Can I cancel my order after placing it?
A. Depending on the status of your order, we may be able to accommodate your request.
Please contact us by email as soon as possible.<\/p>

Q. Can I change my order?
A. Depending on the status of your order, we may be able to accommodate your request.
If you would like to make any changes, please contact us as soon as possible.
However, please note that we may not be able to accommodate changes once your order is ready for shipment.<\/p>

Q. What should I do if I entered the wrong shipping address?
A. Please contact us by email as soon as possible.
Depending on the shipping status, we may not be able to accommodate changes.
In addition, if there are any errors in your address, name, or phone number, there may be delays in shipping or delivery.<\/p>

Q. How should I choose the right size?
A. Please check the size information listed on the product page before placing your order.
Since perceptions of fit vary from person to person, we generally do not accept returns or exchanges due to size discrepancies caused by the customer.<\/p>

Q. Is it possible that the color of the product might look slightly different from the photo?
A. Depending on your device, monitor settings, and shooting conditions, the colors may appear slightly different from those of the actual product.
Please note that while specific specifications may vary depending on the production period, such variations generally do not constitute a defect.<\/p>

Q. What should I do if I receive a defective item or the wrong product?
A. Please contact us by email within 7 days of receiving the item, including your order number and photos showing the condition of the item.
After reviewing the details, we will process your return, exchange, or refund.<\/p>

Q. Can I return or exchange an item?
A. Except in cases of manufacturing defects or incorrect shipments, we generally do not accept returns or exchanges for reasons attributable to the customer.
Please be advised in advance.<\/p>

Q. I haven't received my order confirmation email.
A. Please check your spam folder.
It's also possible that you entered your email address incorrectly.
If the issue persists, please contact us by email.<\/p>

Q. What happens if I'm away for an extended period or refuse to accept a delivery?
A. If we are unable to deliver a product due to a prolonged absence or refusal to accept delivery, we may refuse future orders.
Please be advised in advance.<\/p>

Q. Where can I submit an inquiry?
A. Please contact us at the email address below.
support@kitgont.com<\/p>

Q. Is there any information I need to provide when making an inquiry?
A. If you have an inquiry regarding your order, please include the following information so that we can assist you more efficiently.
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