At KitGont, we have established the following return and exchange policy to ensure our customers can shop with confidence.
Please be sure to review this page before submitting your application.

■ When We Accept Returns and Exchanges
We will accept returns or exchanges only under the following circumstances.

・If the product you received has a manufacturing defect
・If you receive an item that differs from your order
・If the product is damaged due to an accident or other incident during shipping

If any of the above apply to you, please contact us via email within 7 days of receiving the product.
After reviewing the details, we will process your return, exchange, or refund.

■ Cases Where Returns and Exchanges Are Not Accepted
We cannot accept returns or exchanges in the following cases.

・Items for which more than 7 days have passed since delivery
・Returns and Exchanges Due to Customer Circumstances
　(e.g., the size doesn't fit, it's not what I expected, the order was incorrect, etc.)
・Items that have been used once
・Items that have become soiled, scratched, or damaged while in the customer's possession
・Items missing tags, accessories, packaging, etc.
・Items listed on the product page as non-returnable

The same applies if a player leaves the club or changes his jersey number while with the club.

■ About Colors and Specifications
We strive to display product images with colors as close to the actual product as possible, but
Depending on your device and monitor settings, the colors may appear slightly different from those of the actual product.
Please note that tags and specific specifications may vary depending on the manufacturing date or production lot.
As a general rule, these items are not considered defective.

■ How to Contact Us
If you wish to return or exchange an item, please be sure to contact us by email in advance.
We may not be able to accept returns without prior notice.

[Information to Include in Your Message]
・Order Number
・Name
・Name of Applicable Product
・Reason for Return or Exchange
・Photos showing the defective area or condition (in the case of defective items or incorrect deliveries)

■ Refund Policy
After reviewing the details of the return, if we determine that a refund is necessary, we will process it according to our store’s established procedures.
Please note that it may take some time for your refund to be processed.

■ Important Notice
If, after inspecting the returned item at our store, we determine that it is not defective or that it does not meet the conditions for return or exchange, we may be unable to process your request.

■ Contact Information
メール：[email protected]